Wrench360 is a web-based application operated by TGB LLC, doing business as Innovate Datatech. We
provide digital tools to assist automotive service providers in managing customer relationships, appointments,
and vehicle history records.

1. Information We Collect

A. Information You Provide

• Account Information: When you sign up for our services, we collect personal information such as your full name, email address, phone number, business details, customer vehicle information (e.g., make, model, year, VIN), IP address and device/browser data, Communication logs (texts, emails via third-party services).
• Support Requests: When you contact us for support, we may collect additional information to assist you effectively.

B. Information We Collect Automatically

• Log Data: We collect information such as your IP address, browser type, operating system, pages visited, and the date/time of your visit.
• Cookies: We use cookies and similar technologies to enhance your user experience and analyze site traffic. 

C. Information from Third Parties

We may receive information from third-party service providers, such as analytics platforms or payment processors, to enhance our services.

2. How We Use Your Information

We use your information for the following purposes:

• To Provide and Improve Wrench360 Services
• Facilitate garage-customer communication (texts, emails)
• Process payments via Stripe
• Monitor platform performance (via Google Analytics & PostHog)
• Send service-related updates and reminders
• Ensure platform security and fraud prevention

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data in the following scenarios:

• Service Providers: With trusted third parties who assist in delivering our services, such as hosting providers, payment processors, or email marketing platforms. These are Stripe (payment processing), Plivo (SMS/text messaging), Google Workspace (business email and support), and Google Analytics & PostHog (site and usage analysis).
• Garages: Those you directly interact with via Wrench360.
• Legal authorities: if required by law
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

5. Your Privacy Rights

• Access and Update: You can view, update, or delete your data.
• Opt-Out: You may opt-out/unsubscribe from communications.
• Cookies: You can manage or diable cookies through your browser settings.

6. Security Measures

We use secure U.S.-based servers (DigitalOcean). All connections are HTTPS encrypted, and access is
restricted. However, no system is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing your information.

8. Children’s Privacy

Wrench360 is not directed at children under 13, and we do not knowingly collect personal information from children.

9. International Data Transfers

If you are accessing our website from outside the USA, your information may be transferred to, stored, and processed in the USA, where our servers are located. By using our website, you consent to this transfer.

10. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.